Last updated 17 November 2025
Privacy policy.
Our commitment to your privacy
At 9Falcons, we are committed to protecting your personal information and ensuring transparency regarding how we collect, use, and safeguard your data. This Privacy Policy outlines our practices in compliance with international data protection standards including GDPR, CCPA, and other global privacy regulations.
01Information We Collect
We collect information that you voluntarily provide when you contact us or use our services. This helps us deliver personalized and efficient service:
- Personal Details
- Full name and contact preferences
- Email Address
- For communication and updates
- Phone Number
- WhatsApp and contact numbers
- Project Information
- Description and requirements you provide
We only collect information that you voluntarily provide through our contact forms, email communications, or during service consultations.
02How We Use Your Information
Your information is collected solely for legitimate business purposes:
- Service Delivery
- Responding to your inquiries and service requests promptly and professionally
- Consultation & Quotes
- Providing accurate quotations, consultations, and tailored service recommendations
- Record Keeping
- Maintaining internal records and client communication logs for service quality
- Service Improvement
- Enhancing our service quality and optimizing client experience based on feedback
- Legal Compliance
- Meeting legal obligations and protecting our legitimate business interests
03Data Storage & Security
We take the security of your personal information seriously and implement industry-leading protection measures:
- Encryption
- All data transmitted is encrypted using SSL/TLS protocols
- Secure Storage
- Data stored on secure, access-controlled servers
- Limited Access
- Access restricted to authorized personnel only
- Regular Audits
- Periodic security audits and updates
We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
05International Data Transfers
As 9Falcons serves clients globally across multiple continents, your data may be processed in regions outside your home country, including:
- United Kingdom
- Saudi Arabia
- Pakistan
- United Arab Emirates
Regardless of processing location, we ensure your information remains protected in accordance with global data protection practices and this Privacy Policy.
06Your Privacy Rights
You have full control over your personal data. You can exercise the following rights at any time:
- Right to Access
- Request access to the personal data we hold about you
- Right to Correction
- Request correction of inaccurate or incomplete information
- Right to Deletion
- Request deletion of your personal data (right to be forgotten)
- Right to Portability
- Request a copy of your data in a portable format
- Right to Object
- Object to processing of your data for certain purposes
- Right to Restriction
- Request restriction of processing in certain circumstances
To exercise any of these rights, please contact us using the information provided in the "Contact Information" section below. We will respond to your request within 30 days.
07Contact Information
If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how your data is handled, please contact us:
- admin@9falcons.com
- Website
- www.9falcons.com
- Phone (UK)
- +44 7349 118252
We aim to respond to all privacy-related inquiries within 24 hours.
08Policy Updates
We may update this Privacy Policy periodically to:
- Remain compliant with evolving legal and regulatory obligations
- Reflect changes in our service offerings and business practices
- Incorporate new security measures and data protection technologies
- Address feedback and enhance transparency
Material changes will be posted on this page with an updated "Last Updated" date. For significant changes, we may notify you via email. We encourage you to review this policy periodically.
10Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:
- Active Clients
- Data retained for the duration of our business relationship
- Completed Projects
- Up to 7 years for legal and accounting purposes
- Inquiries Only
- Up to 2 years, unless you request earlier deletion
Thank you for trusting 9Falcons
We value your privacy and are committed to protecting your personal information. If you have any questions or concerns, please don't hesitate to reach out to us at admin@9falcons.com.